Terms of Service
These Terms of Service govern your use of Bodon Expedition Kenya's website and services. By using our services, you agree to these terms.
Acceptance of Terms
By accessing and using the Bodon Expedition Kenya website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Services Offered
Bodon Expedition Kenya provides the following services:
- Safari tours and wildlife expeditions
- Cultural and adventure tours
- Mountain climbing expeditions
- Beach and coastal tours
- Car rental services (economy, SUV, 4WD, vans)
- Professional driver services
- Travel consultation and planning
Booking and Reservations
Booking Process
- All bookings must be made through our official website or authorized agents
- Bookings are subject to availability and confirmation
- A valid form of identification is required for all bookings
- Full payment or deposit may be required to secure your booking
Booking Confirmation
Your booking is confirmed only when you receive a written confirmation from us via email. Please review all details carefully and notify us immediately of any discrepancies.
Changes and Modifications
- Changes to bookings are subject to availability and may incur additional charges
- Requests for changes must be made at least 48 hours before the service date
- Some promotional rates may not be changeable or refundable
Payment Terms
Accepted Payment Methods
- Credit and debit cards (Visa, Mastercard)
- M-Pesa mobile payments
- PayPal
- Bank transfers
- Cash payments (for local bookings)
Payment Schedule
- Full payment is required for bookings made within 7 days of service date
- For advance bookings, a 50% deposit is required with the balance due 7 days before service
- Car rental bookings require full payment or authorized credit card hold
Currency and Pricing
All prices are quoted in US Dollars (USD) unless otherwise specified. Prices are subject to change without notice until booking is confirmed and payment is received.
Cancellation Policy
Tour Cancellations
- More than 14 days: Full refund minus 10% processing fee
- 7-14 days: 50% refund
- 3-7 days: 25% refund
- Less than 3 days: No refund
Car Rental Cancellations
- More than 48 hours: Full refund
- 24-48 hours: 50% refund
- Less than 24 hours: No refund
Force Majeure
In case of circumstances beyond our control (natural disasters, political unrest, pandemics), we will work with you to reschedule or provide appropriate compensation.
Customer Responsibilities
- Provide accurate and complete information during booking
- Arrive on time for scheduled services
- Carry valid identification and required travel documents
- Follow safety instructions and guidelines provided by our staff
- Respect local customs, wildlife, and environment
- Report any issues or concerns immediately to our staff
- For car rentals: possess a valid driving license and follow traffic laws
Liability and Insurance
Our Liability
While we take every precaution to ensure your safety and satisfaction, our liability is limited to the cost of services provided. We are not liable for delays, changes, or cancellations due to circumstances beyond our control.
Insurance Coverage
- All tour vehicles are covered by comprehensive insurance
- Car rental vehicles include basic insurance coverage
- We strongly recommend personal travel insurance for all customers
- Additional insurance options are available upon request
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Bodon Expedition Kenya and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Dispute Resolution
Any disputes arising from these terms or our services will be resolved through mediation and, if necessary, arbitration in accordance with Kenyan law. The courts of Nairobi, Kenya shall have exclusive jurisdiction.
Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the new terms.
Contact Information
For questions about these Terms of Service, please contact us:
Bodon Expedition Kenya
P.O Box 26872, G.P.O Nairobi, Kenya
Email: legal@bodonexpedition.com
Phone: +254-758270982